Privacy Policy


Part 1

How we use your Information

This privacy notice tells you what to expect when the Royal Air Force Club collects personal information. It applies to information we collect about:

    • Visitors to our website

    • People who join the Club as members
    • People who make an enquiry/book our conference and banqueting facilities

    • People who make an enquiry about membership

    • People who book a bedroom or a table with us

    • People who contact us via social media

Visitors to our Website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies are used to improve your experience when visiting our website.

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. For further information on cookies, please see our Terms & Conditions.

For information on managing and blocking cookies, visit

Members’ Data
The Royal Air Force Club is committed to processing members’ data in a transparent manner. Membership data is stored in hard copy files and electronically on our two databases Concept (CSS) and APT. This data will be stored for the entirety of the membership period, and for a further seven (7) years after termination of membership. Members’ data is also stored locally on the Club’s website, managed by Oracle.

Conference & Banqueting Enquiries

Enquiry data by email or telephone is stored by the conference & banqueting team for the purpose of future event bookings and marketing.

Meeting Room Booking Data

When booking a meeting or banqueting room at the Club, your booking details will be stored in Opera Sales & Catering to ensure ease of booking next time you visit us.

Any guest list supplied prior to an event in hard copy or electrically will be deleted within twenty eight (28) days of the event taking place.

Bedroom Booking Data

When booking a bedroom online at the Club, your details will be stored in Opera, our PMS (Property Management System) to ensure your stay is registered with us and ensure ease of booking next time you visit.

Restaurant Booking Data
When booking a table at the Club, your details will be stored in our online table booking platform to enable your booking and ensure ease of booking next time you visit.

People who email us

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.


We use membership data stored in our membership database, Concept Software Systems (CSS) to deliver our member e-newsletters.

Members are asked to supply a current email address when joining the Club or renewing their membership, and it is this email address that is used to communicate news, events and information about the Club.  If you do not wish to receive these communications, you are able to opt out at any time.

People who contact us via social media

We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite.
It will not be shared with any other organisations.

Part 2

Data Sharing & Disclosure

In certain circumstances, it is appropriate that the Club shares or discloses personal data. Where possible and appropriate, the data subject’s consent will be sought prior to any sharing or disclosure.

Personal data will only be shared without the subject’s consent in the following circumstances:

  1. In the vital interests of the data subject or another person.
  2. Where the subject lacks capacity and the data is being shared with a legal guardian.

  3. Under court order or for the purposes of prevention or detection of crime.

  4. Seeking legal advice or representation.

  5. For the purposes of providing a confidential reference in the interests of the data subject.

  6. In order to comply with a legal obligation.

If personal data will be used for legitimate business purposes by a third party, it should first be anonymised or pseudonymised. The Royal Air Force Club takes all necessary precautions to ensure the security, integrity and proper treatment of personal member data.

All regular, new data sharing activities are subject to a privacy impact assessment and staff will receive appropriate training should their role involve decision making regarding data sharing.

Records of all data sharing and disclosures, data sharing requests, the conditions for sharing or disclosure, and the outcomes of such activities, are maintained by the Royal Air Force Club.

Information Security
GDPR states that organisations must ensure “appropriate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures”. With continual changes to both technology and the demand for ever-easier ways by which information can be accessed and shared, it is important that a consistent approach be adopted to safeguard information.

The Royal Air Force Club will ensure that appropriate technical and organisational measures are in place, supported by privacy impact and risk assessments, to ensure a high level of security for members’ personal and confidential data, and a secure environment for information held both manually and electronically.

Records Management
Records management refers to a set of activities required for systematically controlling the creation, distribution, use, maintenance, and disposition of recorded information maintained as evidence of business activities and transactions.

Good records management practises ensure not only record quality, but that personal data is only kept for as long as necessary for its original purpose, and help support data minimisation. The Royal Air Force Club committed to implementing robust records management policy, process and practises to ensure compliance with the GDPR.

Part 3

Your Rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can also get further information on:

    • Agreements we have with other organisations for sharing information

    • Our instructions to staff on how to collect, use and delete personal data
    • How we check that the information we hold is accurate and up to date

Access to personal information

The Royal Air Force Club tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

    • Give you a description of it

    • Tell you why we are holding it

    • Tell you who it could be disclosed to

    • Let you have a copy of the information

To make a request to the Royal Air Force Club for any personal information we may hold you need to put the request in writing addressing it to our Membership team, or in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Membership team.

Complaints or queries

The Royal Air Force Club tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the Royal Air Force Club collection and use of personal information.

However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can contact us at the address below

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 24 May 2018.

How to contact us

If you want to request information about our privacy policy, opt out of member communications or report a data breach you can email us or write to:

The Membership Team
Royal Air Force Club
128 Piccadilly

Telephone: 020 7399 1001