Careers

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 110 bedrooms, fitness centre, business suite, meeting and banqueting rooms, an elegant Dining Room and Lounge overlooking Green Park.

Working at the Club

We are always looking to recruit talented individuals across all our departments, offering exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 30th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2018
 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team at hr@rafclub.org.uk
or call 020 7399 1083 quoting the Job Title.

Director of Food and Beverage

Department: Food & Beverage

Hours of work: 45 hours per week (working hours and days will vary according to business need but will include as a minimum 20 Saturdays per year and occasional Sundays).

 

Role Description

Following a historic centenary year, the Royal Air Force Club is inviting applications for an experienced food and beverage professional to build on the successes and record-breaking financial performance of the Club’s three outlets and multi-million pound conference and banqueting business in 2018.

Our Director of Food and Beverage will demonstrate exceptional leadership and will place member and staff satisfaction at the heart of what they do, fostering strong member relationships across the Club’s excellent food and beverage offering in the heart of London’s Mayfair.

This individual must be a creative thinker, thrive on attention to detail and enjoy a hands on approach managing a talented, dedicated team 365 days a year.

This is a unique opportunity to add value to and make an impact in one of the capital’s foremost private members’ clubs as we embark on our second century of business for over 25,000 members worldwide.

The Director of Food and Beverage will demonstrate exceptional leadership and guidance to all direct reports and operational team members to improve levels of service to our member s and guests in accordance with the Club’s Mission Statement and Core Values.

This is a hands on role for an experienced Food and Beverage professional who is creative and who has incredible attention to detail.The Director of Food and Beverage will also place staff engagement and teamwork at the highest priority.

 

Responsibilities

All Food and Beverage Outlets – the Cowdray Lounge, the Dining Room, Conference and Banqueting and the Running Horse Tavern.

Operations

To ensure compliance with all standards and procedures by training, supervising, follow-up and hands-on management.

To proactively drive and develop all standards within all F&B departments.

To display excellence in member and guest hospitality and create a positive atmosphere in all F&B areas.

To assist all managers on the floor during service periods when required. Will include working evenings and weekends – as a minimum 20 Saturdays per year and occasional Sundays.

To establish and maintain close communication with the Executive Chef in all matters relating to F&B – for example, events, menus, presentation and special requests.

Knowledge of OPERA and Micros POS preferred.

Conference & Banqueting

To be responsible for overseeing the C&B department (operations and office) and ensure the delivery of excellent member and guest experiences.

To ensure that the C&B Manager proactively contributes to the sales function in targeting existing clients and gaining new business through the Trading Company.

To raise the profile and quality of C&B operations by working closely with the C&B Operations Manager.

To ensure that the C&B Operations Manager is responsible for managing all VIP banquets and events in the Club whilst optimising sales, evaluating performance and ensuring staffing levels meet demand.

Member and Guest Satisfaction

To meet members and guests on an informal basis during meals or events or upon departure to obtain feedback on the quality of food and beverage, service levels and overall satisfaction.

To effectively respond to and handle member and guest feedback and complaints.

To review members’ feedback results and other data on a monthly basis to identify areas of improvement and to review findings with line managers and team members to develop appropriate corrective action, share plans with the Executive Team and ensure corrective action is taken to continuously improve monthly and yearly results.

To empower team members to provide excellent customer service in accordance with the Club’s customer service standards.

Human Resources

To regularly review staffing levels across the department to ensure that operational needs and financial objectives are met.

To establish and maintain close communication with the Human Resources Manager regarding all departmental matters including recruitment and selection, induction, training, career development, performance management and employee relations.

To effectively investigate, report and follow-up on member/guest’s and team members’ accidents.

To develop, implement and maintain a departmental induction program for team members to receive training to successfully perform their job.

To conduct yearly performance appraisals for direct reports and communicate performance expectations and business goals in accordance with job descriptions for each position and monitor progress.

To ensure team members are treated fairly in accordance with the staff handbook and to bring employee relations issues to the attention of Human Resources in a timely manner.

Finance

To actively participate with each outlet manager in the F&B budgeting process.

To review the department’s expenses on a monthly basis to achieve or exceed budgeted goals.

To work closely with the Director of Finance to monitor and manage the F&B payroll costs and expenses.

To drive revenue through promotion in various outlets and work closely with the marketing department in order to promote on various platforms where required.

To work closely with the Cost Controller to ensure stock is well managed (meeting on monthly basis to review stock deviation).

To deal with all beverage suppliers and negotiate best cost price to increase margins.

Weekly forecast to be sent to the Director of Finance.

 

A generous package, including benefits will be offered to the successful candidate

*Sunday Times Top 100 Not for Profit Employer

*Competitive Salary

*Exceptional pension scheme

*Annual travel ticket loan

*Staff discount scheme

If you are this person, then we would love to hear from you. Apply with a cover letter and latest CV.

Unfortunately, due to the high volume of applications we receive, we can only respond to successful applicants.

All applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

Assistant Dining Room Manager

Department: Food & Beverage

Hours: 40 hours per week (may vary depending on business need)

 

Role Description

Following a historic centenary year, the Royal Air Force Club is inviting applications for an experienced food and beverage professional to build on the successes and record-breaking financial performance of the Club’s three outlets and multi-million pound conference and banqueting business in 2018.

As an Assistant Dining Room Manager you will be responsible for maintaining the dining room’s revenue, profitability and quality goals. You will ensure efficient dining room operation, as well as maintain high production, productivity, quality, and member/guest-service standards.

 

Responsibilities

Coordinate daily Front of the House and Back of the House dining room operations

Deliver superior service and maximise member/guest satisfaction

Respond efficiently and accurately to members complaints

Organise and supervise shifts (rota)

Maintains operations by preparing policies and standard operating procedures

Human Resources

Ensure all staff training requirements are identified and a training plan completed prior to performance review.

Ensure staff attend any mandatory training sessions.Periodically update training plans.

Improve and maintain open, collaborative team-working relationships amongst dining room staff

Ensure regular on-going upward & downward communication to/from Dining Room staff in all business areas (& horizontal communication & information-sharing between departments to aid cooperation)

Create awareness among Dining Room staff of business objectives, expected employee performance & results & contribute to translating this into desired business performance

Appraise staff performance and provide feedback to improve productivity

Ensure any disciplinary or grievance matters are dealt with in accordance with the Club disciplinary procedure in the staff handbook

Recruitment and selection duties with the assistance of senior manager/s

Support and supervise Running Horse Tavern staff in the Assistant manager absence.

Ensure all staff within the Dining Room and Running Horse are correctly dressed and groomed in accordance with the staff handbook (whilst presenting yourself as a role-model)

Monitor and improve the attendance & time keeping (for shifts, meetings and training) of all Dining Room staff in accordance with F&B policy (whilst presenting yourself as a role-model)

Ensure all new staff are trained in conjunction with the Dining Room induction programme. (starter pack to be given on first day)

Procedures & Policy Management

Weekly forecast

Ensuring cash in/out are done accordingly

Manage the use of agency staff to avoid overspend

Ensure par level are followed to avoid out of stock items

Monthly stock take in cooperation with the Cost Controller

Management of F&B Resources

Monitor the use of all stationery and carry out relevant stock checks – re-order when necessary.

Assist with IT ensuring all computer and software equipment is working.

Other Tasks/Duties

Attend and participate in (produce monthly report to discuss) monthly departmental meetings, daily meetings and group staff Cover shifts as per rota.

Duty Management Cover, evenings and at weekends when on shift.

Check daily DM log and F&B log

Awareness & adherence to policies & procedures in the staff handbook, & in particular with regards to H&S, fire, anti-terrorism regulations and relevant legislation in these areas.

Any other reasonable requests by Senior Managers

Commis Chef

Department: Kitchen

Reports to: Executive Chef and Senior Sous Chef

 

Role Description

To assist the Executive Chef in all kitchen operations and to ensure food preparation, production, quality and presentation is maintained as laid down in standards manuals and to maintain a safe hygienic working area. 

 

Responsibilities

To carry out those duties as designated by the executive chef

To requisition and control perishable and dry goods foods

To check that all food produce is of the required standards of quality quantity and presentation

To check that all food is stored and used in rotation to eliminate wastage and adhere to the Health and Hygiene laws

Assist in the training of trainees

Utilise products and energy resources to minimise wastage

To report any faulty damaged or dangerous equipment

To follow close down procedure at the end of shift to ensure safety of equipment and security of produce is maintained

To be aware of emergency, safety and first aid procedures and to report all accidents to the Duty Manager

To wear the correct uniform at all times

To behave at all times in a manner which projects a good image to guests and staff within the club

 

Requirements

To have a good working knowledge of all sections of the kitchen to NVQ Level 2 Standards

Food and Beverage Assistant

Department: Food & Beverage

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Food & Beverage team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Predominantly working in the Dining Room, with rotational role working in all the F&B areas of the Club as requested/per rota

Receiving, ordering and serving members’ requests to the standards required

Understanding menu content, any menu changes and promotional activities

Keeping your service area clean and tidy and well prepared

Efficiently manage the proper settlement of all members’ accounts

Be able to answer members’ queries in a polite and helpful manner

 

Requirements

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel

Strong communication skills with the ability to make a positive impact

The motivation to learn new knowledge and skills

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations

A passion to deliver high standards of work paying particular attention to details

A desire to exceed expectations

 

A generous package, including benefits will be offered to the successful candidate. If you are this person, then we would love to hear from you. Apply with a cover letter and latest CV. Unfortunately, due to the high volume of applications we receive, we can only respond to successful applicants. All applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

 

Housekeeping Night Cleaner

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 37.5 hours per week / 5 days per week

 

Role Description

Ensure the highest standards of cleanliness and maintenance in all Public Areas, Back of House, corridors, services and storage rooms. You will provide all necessary equipment and items, which are requested by the Housekeeping Supervisors or guests.

Assists in all types of cleaning, when necessary and as requested (examples: polishing marble, shampooing carpets, maintaining hard floor)

Responsible for reporting any maintenance deficiencies

 

Responsibilities

General:

Report to Housekeeping office at rostered time, collect work sheet, sign in for a day, and pick up radio

Performs daily cleaning of assigned areas of the club, including vacuuming and dusting in high places, polishing brass. Ensure public areas, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented

Clean and maintain hard floors across the club

Responsible for shampooing of carpets

Attend Housekeeping meetings as required

Perform extra jobs as directed

Support Night team in case of evacuation of the building

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor     

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

Assist other employees to ensure proper coverage and prompt service to members/guests

Implement changes in cleaning practices and Housekeeping methods as directed

 

Requirements

Able to take and follow instructions

Able to work alone and unsupervised

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending

Fit and able to work on feet all day

Perform other reasonable job duties as requested by Managers and Supervisors

Good command of English

Be prepared to work in different areas of the Club during shift

Work flexible hours

Have proof of eligibility to work in the United Kingdom

 

Weekend Nights Laundry Attendant

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 15 hours per week / 2 nights per week - Saturday and Sunday only

                           Part-Time 

 

Role Description

To assist and support the Laundry supervisor in ensuring very high standards are maintained within the department. Responsible for the general work load in the laundry. Duties must be carried out effectively and efficiently. Working as a part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Laundry Supervisor.

 

Responsibilities

General:

Reporting to Laundry Supervisor, responsibilities and essential job functions include but are not limited to the following: 

Receive, sort and check clean and dirty linen

Operate laundry machinery

Wash, dry and press all linen, uniforms and other items according to established procedures

Fold all laundered items according to club standards and designs

Stack adequate quantities of linen in the linen storage area

Maintain the cleanliness of the laundry area and equipment

Report equipment defects and sub-standard linen to the Housekeeper

Handle and issue staff laundry and uniforms according to established procedures

Mend and sew when necessary

Assist Housekeeping department with any other requests including cleaning public areas

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a Team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

 

General Information

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Customer Service Standards

The Royal Air Force Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

Awards

The Club has been ranked the 30th Best Not for Profit Organisation to work for in the UK 2018 in its very first year of entering.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score. We are hugely proud of this achievement and recognition in our Centenary year and congratulations to the entire team for making the Club such a special place to work. View the full listing here.

100 Sunday Times

 

Best Company

 

Why Work at the Club?

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organization passionate about developing and promoting talent from within.

Benefits

The Club is proud to offer a competitive total rewards package including a generous pension plan

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.