The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

Careers

Working at the Club

With over 140 members of the RAF Club team working many different areas of hospitality, we are always looking to recruit talented individuals and offer exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team at hr@rafclub.org.uk or call 020 7399 1083 quoting the job title. We look forward to receiving your application.

Food and Beverage Assistant

Department: Food and Beverage

Reports to: Cowdray Lounge Manager

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Cowdray Lounge team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Will be predominantly working in the Cowdray Lounge, with rotational role working in all the F&B areas of the Club as requested/per rota.

Receiving, ordering and serving members’ requests to the standards required.

Understanding menu content, any menu changes and promotional activities.

Keeping your service area clean and tidy and well prepared.

Efficiently manage the proper settlement of all members’ accounts.

Be able to answer members’ queries in a polite and helpful manner.

The ideal candidate will have:

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel;

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations;

A passion to deliver high standards of work paying particular attention to details;

A desire to exceed expectations.

Concierge

Department: Front Office

Reports to: Front Office Manager

Hours: 38.75 per week (may vary depending on business need)

 

Role Description

To undertake a warm greeting to every member/guest at the front of house and assisting members with queries, directions, bookings etc. which may also include the delivery of luggage to their bedrooms and to assist if called upon to collect their luggage from their room on departure.

 

Responsibilities

To assist the receptionist on “check-in” and “check-out” of members/guest in accordance with the standards of the Club.

To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest, places to dine and to understand the travelling network (underground, train, buses)

To be able to answer the telephone in a professional manner in accordance with Club standards. (within 3 ringtone)

To assist Security when requested (ensure all members are showing their membership card)

To have an understanding how to make reservations for any of the Clubs facilities in accordance with company policy.

To liaise with all departments to ensure effective and efficient communication at all times.

To carry out any other reasonable duty to assist in the smooth running of the Club.

To ensure all parcels delivered to the Club are logged in and delivered to the right staff/member/or guest

To ensure the main cloakroom is in good condition and tidy

Other Tasks/Duties:

Duty Management Cover:

You may be require to take on some duty shift.

Any other reasonable requests by Senior Managers

 

Demi Chef De Partie

Department: Kitchen

Reports to: Executive Chef

Hours: 45hrs per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Demi Chef de Partie to join the RAF Club’s Kitchen team. The Kitchen team caters for the 10 banqueting room, and all other F&B operations including the Cowdray Lounge, Dining Room, the Running House Tavern. Quality, service and high standards are very important in this department to ensure we meet and exceed members’ and guests’ expectations.

 

The ideal candidate will have:

Previous experience as a Demi Chef de Partie in a 5 star hotel or similar environment.

Experience of high volume banqueting production.

Passionate about food and has an interest in British cuisine

A recognised culinary qualification (level 2 or equivalent).

Desire to train and motivate the kitchen team.

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

A passion to deliver high standards of work paying particular attention to details;

Team player with a positive attitude

A desire to exceed expectations

Ability to work varying shifts including weekends and public holidays.·

 

The successful candidate will receive:

Excellent training

Meals on duty

Generous recommend a friend scheme

Competitive salary package

A healthy work life balance

Pension

 

Reservationist (Maternity Cover)

Department: Front Office

Reports to: Front Office Manager

Hours: 38.75 hours a week working pattern for a fixed-term of 12 months

 

Role Description

As a Reservationist you will be responsible for assisting in the Front Office team with a focus on making reservations and taking reservation enquiries for our members in an efficient and professional manner.

Responsibilities:

Guest/Member relations: develop, improve and maintain standards.

Sale of Club shop items & guest supplies.

Liaison with other departments to meet guest/member requirements.

Perform all jobs within the Front Desk, as per rota.

Daily control of the Reservation procedures to ensure the smooth running of the entire operation.

Supporting the front desk team with check in and check out if needed.

Ensure that all Front Office areas have an atmosphere that is conducive to the overall member experience and to the delivery of outstanding hospitality and customer service.

Respond effectively to and resolve Member complaints/issues. Report as necessary & take action to avoid similar future problems.

Report any incident in the Club in the DM log.

Monitor and improve the attendance & time keeping (for shifts, meetings and training) of all Front Office staff in accordance with reception policy (whilst presenting yourself as a role-model).

Human Resources:

Ensure you attend any mandatory training sessions. Periodically update training plans.

Improve and maintain open, collaborative team-working relationships amongst front office staff.

Ensure regular on-going upward & downward communication to/from FO staff in all business areas (& horizontal communication & information-sharing between departments to aid cooperation).

Procedures & Policy Management:

Ensure adherence with all credit policies/procedures, daily banking reconciliation to avoid and reduce monies discrepancies.

Daily postings and ensure all relevant paperwork is correctly completed.

Ensuring cash in/out are done accordingly.

Management of Front Desk Resources:

Assist with Security ensuring fire equipment is working & appropriately maintained in accordance with fire procedures.

Assist with IT ensuring all computer and software equipment is working.

Assist with Security in maintaining door alarm routines & systems.

Assist Security in maintaining surveillance equipment routines and systems.

Other Tasks/Duties:

Attend and participate in monthly departmental meetings, daily meetings and group staff Cover shifts as per rota.

Check daily DM log.

Support Front desk team with check in and out if needed.

To cover front desk while receptionist haver their lunch or dinner break.

Awareness & adherence to policies & procedures in the staff handbook, & in particular with regards to H&S, fire, anti-terrorism regulations and relevant legislation in these areas.

Updating monthly reports and having an understanding of our budget and P&L.

Shift Engineer

Department: Maintenance

Reports to: Chief Engineer

Hours: 37.5hrs per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Repairs and Maintenance Assistant / Shift Engineer to join the Maintenance team to perform various maintenance duties necessary to maintain and enhance the value of the Royal Air Force Club and for the day to day upkeep of the Club.

 

Tasks and Duties: (this list is not exhaustive or limited to the following)

Complete maintenance requests from the “Opera list”, ensuring that main priorities are health and safety and areas which are occupied by Members.

Ensure that already established routine daily tasks are completed.

Ensure that equipment, tools and supplies are cleaned after use.

Ensure that any Contractor coming on to site is aware of Health and Safety and Evacuation policy.

Carry out work in line with preventative maintenance schedules.

Keep workshop and other areas clean, orderly and safe.

Ensure that on entering an area for the purpose of completing a maintenance task, that that area is checked for other outstanding maintenance items.

Keep accurate records both computerised and paper when calling out contractors for service requests.

Ensure weekly gas, electricity and water meter readings are taken every Wednesday morning.

Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals as directed by the maintenance supervisor.

To ensure that a light bulb check is done each day.

To ensure that the fire alarms are tested every Wednesday morning at 10.30am.

To ensure that Health and Safety policy is followed at all times and to ensure that safe working practices are used at all times.

To carry out other duties as required.

Attend training courses as required.

Why Work at the Club?

Become a Member of the Club Team

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organisation passionate about developing and promoting talent from within. 

The Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

The Club is proud to offer a competitive total rewards package including a generous pension plan and service charge for applicable roles.

An Award-Winning Workplace

Royal Air Force Club Makes The Sunday Times Top 100 List for the Second Year Running

The Club is delighted to announce that we have been ranked the 15th Best Not for Profit Organisation to work for in the UK 2019, a leap of 15 places on last year, the Club’s first year of entering.  The prestigious Sunday Times Top 100 listing was revealed yesterday at an awards ceremony in London’s Battersea.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score.

We are hugely proud of this achievement and recognition following our centenary year; a year in which we welcomed our Patron Her Majesty the Queen to the Club and opened our new centenary extension featuring a Fitness Centre, Business Suite and seventeen new bedrooms.  The entire Club team has worked incredibly hard to bring these plans to fruition in our 100th year, so our thanks and congratulations to all our colleagues at the Royal Air Force Club for such a special achievement at such a momentous time in the Club’s history.

View the full listing here https://www.b.co.uk/the-lists/non-profit/

Times 100     2 star

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.

Caterer Award

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 110 bedrooms, fitness centre, business suite, meeting and banqueting rooms, an elegant Dining Room, English style Pub and Bar & Lounge overlooking Green Park.