The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

Careers

Working at the Club

With over 140 members of the RAF Club team working many different areas of hospitality, we are always looking to recruit talented individuals and offer exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team at hr@rafclub.org.uk or call 020 7399 1083 quoting the job title. We look forward to receiving your application.

Food and Beverage Assistant (Cowdray Lounge)

Department: Food and Beverage

Reports to: Cowdray Lounge Manager

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Cowdray Lounge team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Will be predominantly working in the Cowdray Lounge, with rotational role working in all the F&B areas of the Club as requested/per rota.

Receiving, ordering and serving members’ requests to the standards required.

Understanding menu content, any menu changes and promotional activities.

Keeping your service area clean and tidy and well prepared.

Efficiently manage the proper settlement of all members’ accounts.

Be able to answer members’ queries in a polite and helpful manner.

The ideal candidate will have:

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel;

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations;

A passion to deliver high standards of work paying particular attention to details;

A desire to exceed expectations.

Food and Beverage Assistant (Dining Room)

Department: Food and Beverage

Reports to: Dining Room Manager

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Dining Room team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Will be predominantly working in the Dining Room, with rotational role working in all the F&B areas of the Club as requested/per rota.

Receiving, ordering and serving members’ requests to the standards required.

Understanding menu content, any menu changes and promotional activities.

Keeping your service area clean and tidy and well prepared.

Efficiently manage the proper settlement of all members’ accounts.

Be able to answer members’ queries in a polite and helpful manner.

The ideal candidate will have:

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel;

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations;

A passion to deliver high standards of work paying particular attention to details;

A desire to exceed expectations.

Concierge

Department: Front Office

Reports to: Front Office Manager

Hours: 38.75 per week (may vary depending on business need)

 

Role Description

To greet every member and guest who walks through the door with a warm and friendly welcome. On hand to help members and guests with any queries such as help with directions, booking theatre tickets and taxis. To assist with safe storage of luggage and delivery of luggage to bedrooms.

 

Responsibilities

To assist the receptionist on “check-in” and “check-out” of members/guest in accordance with the standards of the Club.

To develop a local knowledge of the surrounding areas so as to be competent enough to recommend:

- places of interest

- to dine

- to understand the travelling network (underground, train, buses)

To answer the telephone in a professional manner in accordance with Club standards. (within 3 ringtone)

To assist Security when requested (ensure all members are showing their membership card)

To have an understanding how to make reservations for any of the Clubs facilities in accordance with company policy

To liaise with all departments to ensure effective and efficient communication at all times

To carry out any other reasonable duty to assist in the smooth running of the Club

To ensure all parcels delivered to the Club are logged in and delivered to the right staff/member/or guest

To ensure the main cloakroom is in good condition and tidy

Ensure stationary is stocked, if not order as necessary

Ensure club items are well stocked

During holiday periods, covering/assisting the night team

Assistant Chief Steward

Department: Kitchen

Reports to: Chief Steward

Hours: 45 hours per week

 

Role Description

To assist the Chief Steward and kitchen team in all kitchen operations, you will support the Chief Steward and deputise in their absence, helping to run a smooth and efficient portering team. As Assistant Chief Steward you will maintain clean & tidy kitchens and ensure that you comply with COSSH and food hygiene regulations. You and the Kitchen Porter team will understand the importance of ensuring all equipment within the kitchen is cleaned and maintained to the standards required and cleaning schedules are adhered to at all times.

 

Responsibilities

To carry out duties as designated by the Chief Steward & senior chefs

To step up and lead the team in the absence of the chief steward

Working efficiently and safely at all times

Aware of all emergency, manual handling and first aid procedures and to report all accidents

To report any faulty equipment

Have previous experience working within a fast paced kitchen as a Kitchen Porter

Effectively communicate with the kitchen team to ensure a smooth service

Have high standards and take pride in their work

Working efficiently and safely at all times

COSHH aware ~ refresher training provided

 

Personal Skills:

Experience is not required, however if you do have experience of working in a kitchen environment this would be an advantage

A passion to learn is essential!

Ability to work as part of a team

Using your initiative and a can-do attitude

Presentable and wearing the correct uniform

Communicating effectively and professionally to all colleagues

Self-motivated and a willingness to learn

Ambitious to develop culinary career

Why Work at the Club?

Become a Member of the Club Team

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organisation passionate about developing and promoting talent from within. 

The Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

The Club is proud to offer a competitive total rewards package including a generous pension plan and service charge for applicable roles.

An Award-Winning Workplace

Royal Air Force Club Makes The Sunday Times Top 100 List for the Second Year Running

The Club is delighted to announce that we have been ranked the 15th Best Not for Profit Organisation to work for in the UK 2019, a leap of 15 places on last year, the Club’s first year of entering.  The prestigious Sunday Times Top 100 listing was revealed yesterday at an awards ceremony in London’s Battersea.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score.

We are hugely proud of this achievement and recognition following our centenary year; a year in which we welcomed our Patron Her Majesty the Queen to the Club and opened our new centenary extension featuring a Fitness Centre, Business Suite and seventeen new bedrooms.  The entire Club team has worked incredibly hard to bring these plans to fruition in our 100th year, so our thanks and congratulations to all our colleagues at the Royal Air Force Club for such a special achievement at such a momentous time in the Club’s history.

View the full listing here https://www.b.co.uk/the-lists/non-profit/

Times 100     2 star

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.

Caterer Award

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 110 bedrooms, fitness centre, business suite, meeting and banqueting rooms, an elegant Dining Room, English style Pub and Bar & Lounge overlooking Green Park.