Careers

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 93 bedrooms and 8 meeting and banqueting rooms, an elegant Dining Room and Lounge overlooking Green Park.  

Celebrating its official Centenary in 2018, the Club will be launching 17 new bedrooms, a business centre and fitness suite for the benefit of all its members in the autumn.

Working at the Club

We are always looking to recruit talented individuals across all our departments, offering exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 30th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2018
 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team on hr@rafclub.org.uk
or call 020 7399 1083 quoting the Job Title.

Meetings and Events Coordinator

Department: Events

Reports to: Operations Manager

Hours of work: 40 hours per week

 

Role Description

The Royal Air Force Club is looking to recruit a Meetings & Events Coordinator to work alongside the existing Conference & Banqueting Team and Operations Team to deliver memorable events for both our members and non-members (Trading Company), increasing repeat member business and encouraging new corporate business. This is an exceptional opportunity to be involved with a prestigious and historic private members’ Club at a key time in its history as we celebrate our centenary.

 

Responsibilities

Effective organisational skills

Multitasking skills, ability to manage multiple projects independently

Strong interpersonal and communication skills

Good knowledge of OPERA software (Function sheets)

Good knowledge and passion for food and beverage

Good written and verbal English

Liaise with members and clients to identify their needs and to high ensure customer satisfaction

Creating sales opportunities for future events during members liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities

Identify new markets and business opportunities and increase sales (trading company)

Represent the Royal Air Force Club at various events and exhibitions

Driving member/customer loyalty by delivering service excellence throughout each member/customer experience

Acquiring and developing all relationships and preparing sales proposals for members/clients

Closely following up on all business leads within a 24 hour response time to potential new clients

Builds and strengthens relationships with existing and new member/customers to enable future bookings. Activities include sales calls, entertaining potential clients, trade shows, etc.

Manages and develops relationships with key internal and external stakeholders

Attending all departmental meetings where required

Work closely with Operations Manager to ensure proposed rate negotiations meet the financial needs of the Club

Attend and participate in monthly departmental meetings, daily meetings and group staff Cover shifts as per rota

Attend function sheet weekly meetings

To take on Lobby Host shifts when requested

Awareness & adherence to policies & procedures in the staff handbook, & in particular with regards to Health and Safety, fire, anti-terrorism regulations and relevant legislation in these areas

Chef de Partie

Department: Kitchen

Reports to: Executive Chef and Senior Sous Chef

Responsible for: Demi Chef de Partie, Commis Chefs, Trainees / Students

Hours of work: 45 hours per week

 

Role Description

To assist the executive chef in all kitchen operations and to ensure food preparation, production, quality and presentation is maintained as laid down in standards manuals and to maintain a safe hygienic working area.

 

Plans and Development

To have a good working knowledge of all sections of a section of the kitchen to N.V.Q. Level 3 Standards.

 

Responsibilities

To carry out those duties as designated by the Executive Chef / Senior Sous Chef and Junior Sous Chef

To assist the supervision of Demi Chefs de Partie/Commis in all food outlets

To requisition and control perishable and dry goods foods

To check that all food produce is of the required standards of quality quantity and presentation

To check that all food is stored and used in rotation to eliminate wastage and adhere to the Health and Hygiene laws

Assist in the training of commis and trainees

Utilise products and energy resources to minimise wastage

To report any faulty damaged or dangerous equipment

To follow close down procedure at the end of shift to ensure safety of equipment and security of produce is maintained

To be aware of emergency, safety and first aid procedures and to report all accidents to the Duty Manager

To wear the correct uniform at all times

To behave at all times in a manner which projects a good image to guests and staff within the club

 

Housekeeping Assistant

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 35 hours per week / 5 days per week

                                 

Responsibilities

Responsible for keeping bedrooms, public areas and back of house area clean, safe, stocked and maintained

Responsible for reporting any maintenance deficiencies and handling member/guest requests or complaints

Ensure member/guest confidentiality at all times

Ensure public areas, bedrooms, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented

Attend Housekeeping meetings as required

Clean assigned members/guests bedrooms as per Club standards

Cleaning equipment are restocked, cleaned and left neatly in the designated storage area

Perform spring cleans and extra jobs as directed

Work in all areas of the Club when required (including back of house and laundry)

Follow all Club health, safety and security procedures

Operate in a Team environment

Communicate with members

Communicate with members/guests in a friendly and professional manner

Welcome and acknowledge all members/guests according to Club standards

Act on members/guests requests immediately

 

Requirements

To be able to take and follow instruction

To be able to work alone and unsupervised

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending.

Perform other reasonable job duties as requested by Managers and Supervisors

Good command of English language

Be prepared to work in different areas of the Club

Work flexible hours

Have proof of eligibility to work in the United Kingdom

 

Housekeeping Night Cleaner

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 37.5 hours per week / 5 days per week

 

Role Description

Ensure the highest standards of cleanliness and maintenance in all Public Areas, Back of House, corridors, services and storage rooms. You will provide all necessary equipment and items, which are requested by the Housekeeping Supervisors or guests.

Assists in all types of cleaning, when necessary and as requested (examples: polishing marble, shampooing carpets, maintaining hard floor)

Responsible for reporting any maintenance deficiencies

 

Responsibilities

General:

Report to Housekeeping office at rostered time, collect work sheet, sign in for a day, and pick up radio

Performs daily cleaning of assigned areas of the club, including vacuuming and dusting in high places, polishing brass. Ensure public areas, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented

Clean and maintain hard floors across the club

Responsible for shampooing of carpets

Attend Housekeeping meetings as required

Perform extra jobs as directed

Support Night team in case of evacuation of the building

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor     

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

Assist other employees to ensure proper coverage and prompt service to members/guests

Implement changes in cleaning practices and Housekeeping methods as directed

 

Requirements

Able to take and follow instructions

Able to work alone and unsupervised

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending

Fit and able to work on feet all day

Perform other reasonable job duties as requested by Managers and Supervisors

Good command of English

Be prepared to work in different areas of the Club during shift

Work flexible hours

Have proof of eligibility to work in the United Kingdom

 

Weekend Nights Laundry Attendant

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 15 hours per week / 2 nights per week - Saturday and Sunday only

                           Part-Time 

 

Role Description

To assist and support the Laundry supervisor in ensuring very high standards are maintained within the department. Responsible for the general work load in the laundry. Duties must be carried out effectively and efficiently. Working as a part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Laundry Supervisor.

 

Responsibilities

General:

Reporting to Laundry Supervisor, responsibilities and essential job functions include but are not limited to the following: 

Receive, sort and check clean and dirty linen

Operate laundry machinery

Wash, dry and press all linen, uniforms and other items according to established procedures

Fold all laundered items according to club standards and designs

Stack adequate quantities of linen in the linen storage area

Maintain the cleanliness of the laundry area and equipment

Report equipment defects and sub-standard linen to the Housekeeper

Handle and issue staff laundry and uniforms according to established procedures

Mend and sew when necessary

Assist Housekeeping department with any other requests including cleaning public areas

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a Team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

 

General Information

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Customer Service Standards

The Royal Air Force Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

Awards

The Club has been ranked the 30th Best Not for Profit Organisation to work for in the UK 2018 in its very first year of entering.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score. We are hugely proud of this achievement and recognition in our Centenary year and congratulations to the entire team for making the Club such a special place to work. View the full listing here.

100 Sunday Times

 

Best Company

 

Why Work at the Club?

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organization passionate about developing and promoting talent from within.

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.

Benefits

The Club is proud to offer a competitive total rewards package including a generous pension plan