The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

Careers

Working at the Club

With over 140 members of the RAF Club team working many different areas of hospitality, we are always looking to recruit talented individuals and offer exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team at hr@rafclub.org.uk or call 020 7399 1083 quoting the job title. We look forward to receiving your application.

Senior Housekeeping Supervisor - Maternity Cover

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 40 hours per week / 5 days per week (flexible working hours may be required)

 

Role Description

You will be required to assist and support the Executive Housekeeper in ensuring very high standards are maintained within the department, taking responsibility in the Executive Housekeeper’s absence. Responsible for the daily shift operations of the Housekeeping department. Providing guidance and direction to employees to ensure member bedrooms, public and employee areas are clean and well maintained to the high standard required. To complete inspections and hold people accountable for corrective action. The position assists in ensuring member and employee satisfaction while maintaining the operating budget.

 

Responsibilities

Managing Housekeeping Operations:

Supervise the Club’s general cleaning schedule

Ensure member bedroom status is communicated to the Front Hall in a timely and efficient manner

Supervise the daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards and procedures

Complete stock inventories to ensure adequate supplies

Liaise effectively with the Maintenance department and report any maintenance issues including pest control

Assist in the ordering of public area and bedroom supplies, cleaning materials and uniforms

Support and supervise an effective checking and inspection programme for all member bedrooms and public areas

Communicate effectively with employees regarding any areas that need attention and follow through to ensure employee understanding

Ensures all employees have adequate supplies, equipment and uniforms

To carry out any reasonable request by management (this may include assisting in cleaning bedrooms/areas should the need arise)

Review services provided by the laundry to ensure items are laundered to a high standard with undamaged linen and consistent delivery, taking into account budgetary guidelines

Co-ordinate with suppliers, for example, laundry services, linen, cleaning materials and equipment

Be able to give an instruction to staff and ensure they have been followed

Managing Departmental Costs:

Participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals

Understand the impact of department’s operations on the overall Club financial goals and objectives and manages to achieve or exceed budgeted goals

Demonstrate an understanding of budgets, operating statements and payroll progress reports as necessary to assist in the financial management of department

Ensuring Exceptional Customer Service:

Respond to, and deal effectively with, member problems and complaints

Strive to improve service performance

Empower employees to provide excellent customer service

Emphasise the importance of member satisfaction during all departmental meetings and focuses on continuous improvement

Human Resources:

Supervise staffing levels to ensure that the service to members, operational needs and financial objectives are met

Ensure employees understand expectations and parameters

Ensure Club policies are administered fairly and consistently and that all documentation is completed according to Standard Operating Procedures (SOP)

Observe employees standards and provides feedback to individuals

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Participate in the employee performance appraisal process, providing feedback as needed

Assist in the interviewing and employment of team members with the appropriate skills

Support a departmental orientation programme for new employees to receive the appropriate training to successfully perform their job

Participate, as required, in the investigation of any employee incidents

Health, safety and security procedures:

Follow all Club health, safety and security policies and procedures and report any potential hazards immediately

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to the Executive housekeeper or Management

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of Club information

Ensure adherence to quality expectations and standards

Ensure all food handling is in accordance with the Club’s Food Safety policy and procedures

 

Requirements

Previous leadership experience with a minimum of 2 years’ experience in a similar position

Computer literate in Microsoft Window applications

Excellent communication and organisational skills

Strong interpersonal and problem solving abilities

Highly responsible and reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Ability to work flexible hours (including weekends)

Driven to constantly improve housekeeping cleaning standards

Excellent attention to detail

University/College degree, in a related discipline, an asset

 

Room Attendant

Department: Housekeeping

Reports to: Housekeeping Supervisor

Hours of work: 35 hours per week / 5 days per week (flexible working hours may be required)

 

Role Description

You will be required to keep bedrooms, public areas and back of house clean, safe, stocked and maintained, to report any maintenance deficiencies, to handle member/guest requests or complaints and ensure member/guest confidentiality at all times.

 

Responsibilities

General:

Report to Housekeeping office at rostered time, collect work sheet, and sign in

Prepare your work equipment

Clean assigned public areas

Ensure public areas, bedrooms, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented

Attend Housekeeping meetings as required

Clean assigned members/guests bedrooms:

Clean bedrooms by priority

Remove rubbish, dirty linen and trays

Check that all appliances are present in the room and in working order

Replace dirty linens and towels with clean items

Making of beds including moving to vacuum underneath the bed base as required

Move furniture as required to be able clean under and round

Straighten desk items, furniture, and appliances

Dust, polish, and remove marks from walls and furnishings

Clean bathrooms

Replace guest amenities and supplies in bedrooms and public area

Dust and vacuum corridor

Cleaning equipment are to be restocked, cleaned and left neatly in the designated storage area

Report to the duty housekeeper who will inform you of any other jobs that need to be completed

Hand in your worksheet. Sign your keys back in and report to the duty housekeeper before going off duty

Perform spring cleans and extra jobs as directed

Work in all areas of the Club when required (including back of house and laundry)

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures;

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a Team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

Assist other employees to ensure proper coverage and prompt service to members/guests (cover linen porter, evening room attendant, house porter duties when required)

Implement changes in cleaning practices and Housekeeping methods as directed

Communication with members:

Communicate with members/guests in a friendly and professional manner

Welcome and acknowledge all members/guests according to Club standards

Act on members/guests requests immediately

 

Requirements

Able to start at 7am on Sundays

Able to take and follow instructions

Able to work alone and unsupervised

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending.

Fit and able to work on feet all day

Perform other reasonable job duties as requested by Managers and Supervisors

Good command of English

Be prepared to work in different areas of the Club during shift

Work flexible hours

Have proof of eligibility to work in the United Kingdom

 

Shift Engineer

Job Title:                   Repairs and Maintenance Assistant / Shift Engineer

Reporting to:             Chief Engineer and Assistant Chief Engineer

Responsible for:       Performing various maintenance duties necessary to maintain and enhance the value of the Royal Air Force Club and for the day to day upkeep of the Club

Hours of work:         Normally 37.5 hours per week on a rota pattern. 

Salary: Competitive

 

  1. Complete maintenance requests from the “Opera list”, ensuring that main priorities are health and safety and areas which are occupied by Members.
  2. Ensure that already established routine daily tasks are completed
  3. Ensure that equipment, tools and supplies are cleaned after use
  4. Ensure that any Contractor coming on to site is aware of Health and Safety and Evacuation policy.
  5. Carry out work in line with preventative maintenance schedules.
  6. Keep workshop and other areas clean, orderly and safe.
  7. Ensure that on entering an area for the purpose of completing a maintenance task, that that area is checked for other outstanding maintenance items
  8. Keep accurate records both computerised and paper when calling out contractors for service requests.
  9. Ensure weekly gas, electricity and water meter readings are taken every Wednesday morning.
  10. Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals as directed by the maintenance supervisor.
  11. To ensure that a light bulb check is done each day.
  12. To ensure that the fire alarms are tested every Wednesday morning at 10.30am.
  13. To ensure that Health and Safety policy is followed at all times and to ensure that safe working practices are used at all times.
  14. To carry out other duties as required.
  15. Attend training courses as required.

 

Food and Beverage Assistant

Department: Food and Beverage

Reports to: Cowdray Lounge Manager

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Cowdray Lounge team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Will be predominantly working in the Cowdray Lounge, with rotational role working in all the F&B areas of the Club as requested/per rota.

Receiving, ordering and serving members’ requests to the standards required.

Understanding menu content, any menu changes and promotional activities.

Keeping your service area clean and tidy and well prepared.

Efficiently manage the proper settlement of all members’ accounts.

Be able to answer members’ queries in a polite and helpful manner.

The ideal candidate will have:

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel;

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations;

A passion to deliver high standards of work paying particular attention to details;

A desire to exceed expectations.

Why Work at the Club?

Become a Member of the Club Team

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organisation passionate about developing and promoting talent from within. 

The Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

The Club is proud to offer a competitive total rewards package including a generous pension plan and service charge for applicable roles.

An Award-Winning Workplace

Royal Air Force Club Makes The Sunday Times Top 100 List for the Second Year Running

The Club is delighted to announce that we have been ranked the 15th Best Not for Profit Organisation to work for in the UK 2019, a leap of 15 places on last year, the Club’s first year of entering.  The prestigious Sunday Times Top 100 listing was revealed yesterday at an awards ceremony in London’s Battersea.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score.

We are hugely proud of this achievement and recognition following our centenary year; a year in which we welcomed our Patron Her Majesty the Queen to the Club and opened our new centenary extension featuring a Fitness Centre, Business Suite and seventeen new bedrooms.  The entire Club team has worked incredibly hard to bring these plans to fruition in our 100th year, so our thanks and congratulations to all our colleagues at the Royal Air Force Club for such a special achievement at such a momentous time in the Club’s history.

View the full listing here https://www.b.co.uk/the-lists/non-profit/

Times 100     2 star

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.

Caterer Award

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 110 bedrooms, fitness centre, business suite, meeting and banqueting rooms, an elegant Dining Room, English style Pub and Bar & Lounge overlooking Green Park.