Careers

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 93 bedrooms and 8 meeting and banqueting rooms, an elegant Dining Room and Lounge overlooking Green Park.  

Celebrating its official Centenary in 2018, the Club will be launching 17 new bedrooms, a business centre and fitness suite for the benefit of all its members in the autumn.

Working at the Club

We are always looking to recruit talented individuals across all our departments, offering exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 30th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2018
 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team on hr@rafclub.org.uk
or call 020 7399 1083 quoting the Job Title.

Housekeeping Night Cleaner

Reports to: Executive Housekeeper

 

Hours of work : Hours are normally 37.5 hours per week.

                            5 days out of 7

                            Meal breaks as agreed with the Executive Housekeeper.

Basic Functions

• Ensure the highest standards of cleanliness and maintenance in all Public Areas, Back of House, corridors, services and storage rooms. You will provide all necessary equipment and items, which are requested by the Housekeeping Supervisors or guests.

• Assists in all types of cleaning, when necessary and as requested (examples: polishing marble, shampooing carpets, maintaining hard floor)

Responsible for reporting any maintenance deficiencies

Responsibilities

The activities listed below are not all inclusive; however, they are indicative of the types of activities normally performed by the Night Housekeeping Porter.

Report to Housekeeping office at rostered time, collect work sheet, sign in for a day, and pick up radio.

Performs daily cleaning of assigned areas of the club, including vacuuming and dusting in high places, polishing brass. Ensure public areas, associated rooms and corridors are

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures;

Attend all training as requested

Operate in a Team environment

Support team to reach common goals. Support all co-workers and treat them with dignity and respect.

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department.

Communication with members:

Communicate with guests in a friendly and professional manner.

Welcome and acknowledge all members/guests according to Club standards

Requirements

Able to take and follow instruction.

Able to work alone and unsupervised.

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending.

Fit and able to work on feet all day

Concierge

Job Purpose

This role is of high visibility to Club members involving regular interaction with current members, their guests and visitors. 

As the Concierge, you will be primarily member-focused and will require a high calibre and proactive personality to provide a welcoming, courteous and polite reception to all members and maintain the high standards of the Club at all times.

 

Main Accountabilities

  • Meet and greet the members, answer enquiries by telephone or callers to the desk and assist the members and visitors with individual requests that are to be dealt with efficiently.
  • Ensure that the highest levels of customer care and service are maintained at all times.
  • Deal effectively with member complaints, take the correct action and remain courteous at all times.

 

Essential Skills and Experience

To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

  • Previous experience working in Concierge in a private members’ Club or 5* property.
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Flexibility to respond to a variety of different work situations.
  • Ability to work on your own and as part of a team.
  • Knowledge of the local area.
Laundry Attendant

Basic Functions

To assist and support the Laundry supervisor in ensuring very high standards are maintained within the department. Responsible for the general work load in the laundry. Duties must be carried out effectively and efficiently. Working as a part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Laundry Supervisor.

Responsibilities

Reporting to Laundry Supervisor, responsibilities and essential job functions include but are not limited to the following: 

  • Receive, sort and check clean and dirty linen.
  • Operate laundry machinery
  • Wash, dry and press all linen, uniforms and other items according to established procedures
  • Fold all laundered items according to club standards and designs
  • Stack adequate quantities of linen in the linen storage area
  • Maintain the cleanliness of the laundry area and equipment
  • Follow health, safety and security procedures:
    • Follow all Club safety and security policies and procedures;
    • Attend all training as requested
    • Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor.     
    • Maintain personal hygiene and grooming as per Staff Handbook.
  • Operate in a Team environment
  • Support team to reach common goals. Support all co-workers and treat them with dignity and respect.
  • Attend staff meetings and contribute to continuous improvement in the Housekeeping function department.
Commis Chef

Responsible to: Executive Chef and Senior Sous Chef

Main Role:

To assist the executive chef in all kitchen operations and to ensure food preparation, production, quality and presentation is maintained as laid down in standards manuals and to maintain a safe hygienic working area.

Plans and Development:

To have a good working knowledge of all sections of a section of the kitchen to N.V.Q. Level 2 Standards

Operations:

  1. To carry out those duties as designated by the executive chef.
  2. To requisition and control perishable and dry goods foods
  3. To check that all food produce is of the required standards of quality quantity and presentation
  4. To check that all food is stored and used in rotation to eliminate wastage and adhere to the Health and Hygiene laws
  5. Assist in the training of trainees
Housekeeping Assistant

Job Title:-                         Housekeeping Assistant

Reports to:-                      Executive Housekeeper

Hours of work :-            35 hours per week – 5 days per week.                                          

Basic Functions

  • Responsible for keeping bedrooms, public areas and back of house area clean, safe, stocked and maintained.
  • Responsible for reporting any maintenance deficiencies and handling member/guest requests or complaints.
  • Ensure member/guest confidentiality at all times.

Role Responsibilities;

  • Ensure public areas, bedrooms, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented
  • Attend Housekeeping meetings as required
  • Clean assigned members/guests bedrooms as per Club standards
  • Cleaning equipment are restocked, cleaned and left neatly in the designated storage area
  • Perform spring cleans and extra jobs as directed
  • Work in all areas of the Club when required (including back of house and laundry)
  • Follow all Club health, safety and security procedures
  • Operate in a Team environment
  • Communicate with members
  • Communicate with members/guests in a friendly and professional manner
  • Welcome and acknowledge all members/guests according to Club standards
  • Act on members/guests requests immediately

 

Role Requirements

  • To be able to take and follow instruction
  • To be able to work alone and unsupervised
  • Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending.
  • Perform other reasonable job duties as requested by Managers and Supervisors
  • Good command of English language
  • Be prepared to work in different areas of the Club
  • Work flexible hours
  • Have proof of eligibility to work in the United Kingdom

 

 

Chef de Partie

Responsible to: Executive Chef and Senior Sous Chef

Responsible for: Demi Chef de Partie, Commis Chefs, Trainees / Students

Main Role: To assist the executive chef in all kitchen operations and to ensure food preparation, production, quality and presentation is maintained as laid down in standards manuals and to maintain a safe hygienic working area.

Plans and Development: To have a good working knowledge of all sections of a section of the kitchen to N.V.Q. Level 3 Standards

Operations:

  1. To carry out those duties as designated by the Executive Chef / Senior Sous Chef and Junior Sous Chef.
  2. To assist the supervision of Demi Chefs de Partie/Commis in all food outlets
  3. To requisition and control perishable and dry goods foods
  4. To check that all food produce is of the required standards of quality quantity and presentation
  5. To check that all food is stored and used in rotation to eliminate wastage and adhere to the Health and Hygiene laws
  6. Assist in the training of commis and trainees
  7. Utilise products and energy resources to minimise wastage
  8. To report any faulty damaged or dangerous equipment
  9. To follow close down procedure at the end of shift to ensure safety of equipment and security of produce is maintained.
  10. To be aware of emergency, safety and first aid procedures and to report all accidents to the Duty Manager
  11. To wear the correct uniform at all times
  12. To behave at all times in a manner which projects a good image to guests and staff within the club
Food and Beverage Assistant

Responsible to: F&B Supervisors, Dining Room Manager & Head of Department

Main Objectives: To ensure that standards of service are maintained by offering courteous and efficient service to Members and Guests and contribute to the smooth running of the operation through team work.

Key Areas of Responsibility:

Social Skills

  1. To greets Members and Guest in a Courteous and efficient manner.
  2. To address Members by Rank/Title if known.
  3. To be discreet in the manner of service as not to interrupt conversations.
  4. To be Alert and Positive in your Communication with members and guests.

Service

  1. Ensure that all service areas are prepared to the agreed standard by opening times.
  2. Ensure that you read and understand all items on the Menus and Wine lists.
  3. Ensure that you are aware of any items not available/in stock.
  4. Serving and Clearing of service areas should be carried out to the agreed standard and with minimum inconvenience to members and guests.
  5. To be alert at all times to the needs of members and inform the Dining Room Managers / Supervisors of any problems without delay.
  6. Ensure all equipment is kept clean and in good order.
  7. Be aware of member rules concerning public areas and ensure these are adhered to.

Legal

  1. To maintain standards of Hygiene in accordance with the current legislation.
  2. To maintain standards of Fire Prevention in accordance with the Fire and Safety Act.
  3. To adhere to club operating standards on weights and measures.

Health and Safety

  1. That any contraventions of the Club’s Policy concerning the Health and Safety are reported immediately to the Dining Room Managers / Supervisors.
  2. Ensure full understanding of the Club's Health and Safety Policy.
  3. During emergencies, ensure the safety of guests and staff and direct them to safety wherever possible.

Control

  1. Be aware of the importance of stock rotation, controls and levels.
  2. Ensure all transactions are registered through the Micros point of sale system correctly.
  3. Follow club procedure for handling and paying in of moneys.
  4. Ensure that service areas are secure at closing time.

Other Duties

  1. To be willing to work in any Food and Beverage outlet within the Club as directed by your Manager.
  2. Any other reasonable request made by the Dining Room Manager / Supervisors / Duty Manager on duty.

General Information

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Customer Service Standards

The Royal Air Force Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

Awards

The Club has been ranked the 30th Best Not for Profit Organisation to work for in the UK 2018 in its very first year of entering.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score. We are hugely proud of this achievement and recognition in our Centenary year and congratulations to the entire team for making the Club such a special place to work. View the full listing here.

100 Sunday Times

 

Best Company

 

Why Work at the Club?

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organization passionate about developing and promoting talent from within.

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.

Benefits

The Club is proud to offer a competitive total rewards package including a generous pension plan