The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

Careers

Working at the Club

With over 140 members of the RAF Club team working many different areas of hospitality, we are always looking to recruit talented individuals and offer exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 15th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2019

 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team at hr@rafclub.org.uk or call 020 7399 1083 quoting the job title. We look forward to receiving your application.

Shift Engineer

Job Title:                   Repairs and Maintenance Assistant / Shift Engineer

Reporting to:             Chief Engineer and Assistant Chief Engineer

Responsible for:       Performing various maintenance duties necessary to maintain and enhance the value of the Royal Air Force Club and for the day to day upkeep of the Club

Hours of work:         Normally 37.5 hours per week on a rota pattern. 

Salary: Competitive

 

Complete maintenance requests from the “Opera list”, ensuring that main priorities are health and safety and areas which are occupied by Members.

Ensure that already established routine daily tasks are completed

Ensure that equipment, tools and supplies are cleaned after use

Ensure that any Contractor coming on to site is aware of Health and Safety and Evacuation policy.

Carry out work in line with preventative maintenance schedules.

Keep workshop and other areas clean, orderly and safe.

Ensure that on entering an area for the purpose of completing a maintenance task, that that area is checked for other outstanding maintenance items

Keep accurate records both computerised and paper when calling out contractors for service requests.

Ensure weekly gas, electricity and water meter readings are taken every Wednesday morning.

Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals as directed by the maintenance supervisor.

To ensure that a light bulb check is done each day.

To ensure that the fire alarms are tested every Wednesday morning at 10.30am.

To ensure that Health and Safety policy is followed at all times and to ensure that safe working practices are used at all times.

To carry out other duties as required.

Attend training courses as required.

 

Food and Beverage Assistant

Department: Food and Beverage

Reports to: Cowdray Lounge Manager

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Cowdray Lounge team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Will be predominantly working in the Cowdray Lounge, with rotational role working in all the F&B areas of the Club as requested/per rota.

Receiving, ordering and serving members’ requests to the standards required.

Understanding menu content, any menu changes and promotional activities.

Keeping your service area clean and tidy and well prepared.

Efficiently manage the proper settlement of all members’ accounts.

Be able to answer members’ queries in a polite and helpful manner.

The ideal candidate will have:

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel;

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations;

A passion to deliver high standards of work paying particular attention to details;

A desire to exceed expectations.

Concierge

Department: Front Office

Reports to: Front Office Manager

Hours: 38.75 per week (may vary depending on business need)

 

Role Description

To undertake a warm greeting to every member/guest at the front of house and assisting members with queries, directions, bookings etc. which may also include the delivery of luggage to their bedrooms and to assist if called upon to collect their luggage from their room on departure.

 

Responsibilities

To assist the receptionist on “check-in” and “check-out” of members/guest in accordance with the standards of the Club.

To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest, places to dine and to understand the travelling network (underground, train, buses)

To be able to answer the telephone in a professional manner in accordance with Club standards. (within 3 ringtone)

To assist Security when requested (ensure all members are showing their membership card)

To have an understanding how to make reservations for any of the Clubs facilities in accordance with company policy.

To liaise with all departments to ensure effective and efficient communication at all times.

To carry out any other reasonable duty to assist in the smooth running of the Club.

To ensure all parcels delivered to the Club are logged in and delivered to the right staff/member/or guest

To ensure the main cloakroom is in good condition and tidy

Other Tasks/Duties:

Duty Management Cover:

You may be require to take on some duty shift.

Any other reasonable requests by Senior Managers

 

Membership Executive (Maternity Cover)

Department: Membership

Reports to: Membership Manager

Hours: 40hrs per week

 

Role Description

We are looking to recruit a friendly, focused and diligent Membership Executive to support the Membership Manager with the administration of the Club’s membership. This is an exceptional opportunity to be involved with a prestigious and historic private members’ Club.

 

Responsibilities:

First port of call for membership enquiries when members enter the office

Answering member queries, via telephone, post, email and website

To assist with membership applications - sending out of application forms to prospective members, checking applications on return, printing and sending out of membership cards, welcome packs and other standard letters

All administrative aspects of serving membership; inputting new members details onto the membership database Concept, dealing with resignations, dealing with transfers from serving to former-serving, filing, correspondence etc.

Supporting with membership elections and administration around the membership committee, who meet monthly to consider new applications

Update and maintain the Club’s membership database on a daily basis

Assisting with the annual renewal process, and processing of membership fees

Conduct tours of the Club for prospective members

Sending out letter of introduction to members for use when visiting clubs with which we have reciprocal arrangements

To support with members social events programme and membership events (25 Year Lunches, New Members Receptions, 50 Year Receptions) ensuring an exceptional member experience

Assisting the Membership Manager with quarterly RAF College Cranwell visit offsite & IOT visits, maintaining the high joining rate for newly graduated officers

Updating the Deceased & Election List and membership noticeboards

Daily post duties, filing & stationery ordering

Club Shop support & postage where needed

Ensure all Club rules and policies are adhered to and maintain high customer service standards at all times

Perform other ad-hoc membership-related duties as required

Essential Skills and Experience:

The ideal candidate will meet the following requirements:

Personable, friendly with an interest in hospitality & membership

Smart and well-presented team player

Exceptional command of the English language (verbal and written)

Previous experience of working in a membership/administration role

Good working knowledge of membership databases (ideally Concept) & CRM systems

Good working knowledge of Microsoft Office; Word, Excel, Outlook – including mail merge

Ability to work unsupervised, using own initiative and manage own work schedule

Desirable Skills and Experience:

A working knowledge of Micros Opera

Experience of using website CMS programs

Previous experience of working in a private members’ club or hospitality environment

 

As is the nature of hospitality & events, the role will occasionally include some out of office hours/weekend duties.

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes within the Club.

Waiter/Waitress

Department: Conference & Banqueting

Hours: Casual

 

Role Description

We are currently recruiting for a Waiter/Waitress to join the Conference and Banqueting team on a casual working basis.

 

Responsibilities:

To ensure that all function rooms are prepared according to the function sheet and extra function sheets at least one hour before the arrival time

Ensure all mis-en-place is prepared

Report any equipment/structure repairs that are required to maintenance via the set procedure

To be aware of, and work within, the legislation relating to food hygiene, health and safety, COSHH, fire safety etc

To carry out any reasonable request from the Conference and Banqueting Manager or the Assistant Conference and Banqueting Manager or Duty Manager

To work in any other area of the Food and Beverage department within the Club as requested

Follow and carry out all tasks allocated in the work area

Ensure members and their guest’s requests (within reason) are carried out quickly and efficiently

To wear Club uniform as issued by Personnel and to be smart, well dressed and groomed at all times whilst on duty

Any other reasonable requests from Senior Managers

 

Senior Housekeeping Supervisor (Maternity Cover)

Department: Housekeeping

Reports to: Housekeeping Executive

Hours: 40hrs per week, 5 days per week

 

Role Description

To assist and support the Executive Housekeeper in ensuring very high standards are maintained within the department, taking responsibility in the Executive Housekeeper’s absence. Responsible for the daily shift operations of the Housekeeping department. To provide guidance and direction to employees to ensure member bedrooms, public and employee areas are clean and well maintained to the high standard required. To complete inspections and hold people accountable for corrective action. The position assists in ensuring member and employee satisfaction while maintaining the operating budget.

 

Responsibilities:

Managing Housekeeping Operations

Supervise the Club’s general cleaning schedule.

Ensure member bedroom status is communicated to the Front Hall in a timely and efficient manner.

Supervise the daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards and procedures.

Complete stock inventories to ensure adequate supplies.

Liaise effectively with the Maintenance department and report any maintenance issues including pest control.

Assist in the ordering of public area and bedroom supplies, cleaning materials and uniforms.

Support and supervise an effective checking and inspection programme for all member bedrooms and public areas.

Communicate effectively with employees regarding any areas that need attention and follow through to ensure employee understanding.

Ensures all employees have adequate supplies, equipment and uniforms.

To carry out any reasonable request by management (this may include assisting in cleaning bedrooms/areas should the need arise).

Review services provided by the laundry to ensure items are laundered to a high standard with undamaged linen and consistent delivery, taking into account budgetary guidelines.

Co-ordinate with suppliers, for example, laundry services, linen, cleaning materials and equipment.

Be able to give an instruction to staff and ensure they have been followed.

Managing Departmental Costs

Participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

Understand the impact of department’s operations on the overall Club financial goals and objectives and manages to achieve or exceed budgeted goals.

Demonstrate an understanding of budgets, operating statements and payroll progress reports as necessary to assist in the financial management of department.

Ensuring Exceptional Customer Service

Respond to, and deal effectively with, member problems and complaints.

Strive to improve service performance.

Empower employees to provide excellent customer service.

Emphasise the importance of member satisfaction during all departmental meetings and focuses on continuous improvement.

Human Resources

Supervise staffing levels to ensure that the service to members, operational needs and financial objectives are met.

Ensure employees understand expectations and parameters.

Ensure Club policies are administered fairly and consistently and that all documentation is completed according to Standard Operating Procedures (SOP).

Observe employees standards and provides feedback to individuals.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Participate in the employee performance appraisal process, providing feedback as needed.

Assist in the interviewing and employment of team members with the appropriate skills.

Support a departmental orientation programme for new employees to receive the appropriate training to successfully perform their job.

Participate, as required, in the investigation of any employee incidents.

Health, safety and security procedures:

Follow all Club health, safety and security policies and procedures and report any potential hazards immediately.

Attend all training as requested.

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to the Executive housekeeper or Management.

Maintain personal hygiene and grooming as per Staff Handbook.

Maintain confidentiality of Club information.

Ensure adherence to quality expectations and standards.

Ensure all food handling is in accordance with the Club’s Food Safety policy and procedures.

Requirements

Previous leadership experience with a minimum of 2 years’ experience in a similar position.

Computer literate in Microsoft Window applications.

Excellent communication and organisational skills.

Strong interpersonal and problem solving abilities. 

Highly responsible and reliable. 

Ability to work well under pressure in a fast paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Ability to work flexible hours (including weekends).

Driven to constantly improve housekeeping cleaning standards.

Excellent attention to detail.

University/College degree, in a related discipline, an asset.

 

Demi Chef De Partie

Department: Kitchen

Reports to: Executive Chef

Hours: 45hrs per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Demi Chef de Partie to join the RAF Club’s Kitchen team. The Kitchen team caters for the 10 banqueting room, and all other F&B operations including the Cowdray Lounge, Dining Room, the Running House Tavern. Quality, service and high standards are very important in this department to ensure we meet and exceed members’ and guests’ expectations.

 

The ideal candidate will have:

Previous experience as a Demi Chef de Partie in a 5 star hotel or similar environment.

Experience of high volume banqueting production.

Passionate about food and has an interest in British cuisine

A recognised culinary qualification (level 2 or equivalent).

Desire to train and motivate the kitchen team.

Strong communication skills with the ability to make a positive impact;

The motivation to learn new knowledge and skills;

A passion to deliver high standards of work paying particular attention to details;

Team player with a positive attitude

A desire to exceed expectations

Ability to work varying shifts including weekends and public holidays.·

 

The successful candidate will receive:

Excellent training

Meals on duty

Generous recommend a friend scheme

Competitive salary package

A healthy work life balance

Pension

 

Kitchen Porter

Department: Kitchen

Reports to: Head Chef, Senior Sous Chef, Chief Steward

Hours: Permanent, 45hrs per week

 

Role Description

To assist the executive chef in maintaining a high standard of hygiene and cleanliness in all food areas.

Responsibilities:

To carry out those duties as designated by the executive chef.

Assist in preparation work of the kitchen.

Utilise products and energy resources to minimise wastage

To report any faulty damaged or dangerous equipment

To ensure safety of equipment and security of produce is maintained.

To be aware of emergency, safety and first aid procedures and to report all accidents to the duty manager

To wear the correct uniform at all times

To behave at all times in a manner which projects a good image to guests and staff within the club

 

 

A generous package, including benefits will be offered to the successful candidate. 

Christmas Payment (3 weeks pay in December)

Annual Pay increase (Every January)

Perkbox Rewards

Language Courses

Travel Ticket Loan

Recommend a Friend Scheme

Training & Development

Pension plan (after 3 months)

Free Staff Canteen food with choice of healthy meals all day

Uniforms and Dry cleaning / Laundry service

Company Sick Pay (after 1 year)

Employee Assistance Programme

Flexibility at work

Recognition

Excellent work environment

28 Days of Holidays (including bank holidays)

-2 years of service: increases to 29 days

-5 years of service: increases to 33 days

 

This is a wonderful opportunity to develop your knowledge and skills in a prestigious environment if you have a genuine passion for food and excellent knife skills. Please apply with a Cover letter and CV.

Why Work at the Club?

Become a Member of the Club Team

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organisation passionate about developing and promoting talent from within. 

The Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

The Club is proud to offer a competitive total rewards package including a generous pension plan and service charge for applicable roles.

An Award-Winning Workplace

Royal Air Force Club Makes The Sunday Times Top 100 List for the Second Year Running

The Club is delighted to announce that we have been ranked the 15th Best Not for Profit Organisation to work for in the UK 2019, a leap of 15 places on last year, the Club’s first year of entering.  The prestigious Sunday Times Top 100 listing was revealed yesterday at an awards ceremony in London’s Battersea.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score.

We are hugely proud of this achievement and recognition following our centenary year; a year in which we welcomed our Patron Her Majesty the Queen to the Club and opened our new centenary extension featuring a Fitness Centre, Business Suite and seventeen new bedrooms.  The entire Club team has worked incredibly hard to bring these plans to fruition in our 100th year, so our thanks and congratulations to all our colleagues at the Royal Air Force Club for such a special achievement at such a momentous time in the Club’s history.

View the full listing here https://www.b.co.uk/the-lists/non-profit/

Times 100     2 star

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.

Caterer Award

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 110 bedrooms, fitness centre, business suite, meeting and banqueting rooms, an elegant Dining Room, English style Pub and Bar & Lounge overlooking Green Park.