Careers

About the RAF Club

The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to over 25,000 serving and former serving officers of the RAF and their families.

The Club, with its prestigious and central location at 128 Piccadilly, boasts a unique RAF history and a multitude of facilities including 110 bedrooms, fitness centre, business suite, meeting and banqueting rooms, an elegant Dining Room and Lounge overlooking Green Park.

Working at the Club

We are always looking to recruit talented individuals across all our departments, offering exceptional opportunities at the Club.

The Royal Air Force Club is proud to announce it has been voted 30th in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK 2018
 

Current Vacancies

For further information or to apply for any of these roles, please contact the Club’s Human Resources team at hr@rafclub.org.uk
or call 020 7399 1083 quoting the Job Title.

Receptionist

Department: Front Office

Reports to: Front Office Manager

Hours of work: 38.75 hours per week (may vary depending on business need)

 

Role Description

As a Receptionist you will be responsible for assisting the Reception Supervisor in overseeing and participating in the smooth running of Reception. You will undertake Duty Manager Responsibilities as and when required.

 

Responsibilities

General:

Guest/Member relations: develop, improve and maintain standards

Sale of Club shop items & guest supplies

Liaison with other departments to meet guest/member requirements

Perform all jobs within the Front Desk, as per rota

Daily control of the Reception procedures to ensure the smooth running of the entire operation

Take reservations in absence of Reservations Supervisor/Reservationist

Ensure that all Front Office areas have an atmosphere that is conducive to the overall Member experience and to the delivery of outstanding hospitality and customer service

Ensure that Reception uses Members' names and rank whenever possible and extend a warm and friendly greeting to all Members, paying particular attention to VIP Members

Respond effectively to and resolve Member complaints/issues. Report as necessary & take action to avoid similar future problems

Report any incident in the Club in the DM log

Have impeccable time keeping (for shifts, meetings and training) of all Front Office staff in accordance with reception policy (whilst presenting yourself as a role-model)

Human Resources:

Improve and maintain open, collaborative team-working relationships amongst front office staff

Ensure regular on-going upward & downward communication to/from FO staff in all business areas (& horizontal communication & information-sharing between departments to aid cooperation)

Support and supervise Concierge as needed

Procedures & Policy Management:

Ensure adherence with all credit policies/procedures and daily banking reconciliation to avoid and reduce monies discrepancies.

Daily postings and ensure all relevant paperwork is correctly completed

Ensuring cash in/out are done accordingly

Management of Front Desk Resources:

Monitor the use of all stationery and carry out relevant stock checks – re-order when necessary

Assist with Security ensuring fire equipment is working & appropriately maintained in accordance with fire procedures

Assist with IT ensuring all computer and software equipment is working

Assist with Security in maintaining door alarm routines & systems

Assist Security in maintaining surveillance equipment routines and systems

Other Tasks/Duties:

Attend and participate in monthly departmental meetings and daily briefings

Duty Management cover weekdays, evenings and at weekends when on shift

Check daily DM log

Awareness & adherence to policies & procedures in the staff handbook, & in particular with regards to H&S, fire, anti-terrorism regulations and relevant legislation in these areas

Any other reasonable requests from Senior Managers.

 

A generous package, including benefits will be offered to the successful candidate. If you are this person, then we would love to hear from you. Apply with a cover letter and latest CV. Unfortunately, due to the high volume of applications we receive, we can only respond to successful applicants. All applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

 

Food and Beverage Assistant

Department: Food & Beverage

Hours of work: 40 hours per week

 

Role Description

We are currently looking to recruit an experienced and enthusiastic Food and Beverage Assistant to join the RAF Club’s Food & Beverage team. The F&B Department covers all F&B operations including the Dining Room, Cowdray Lounge, Running House Tavern. Quality, service and high standards are very important in the department to ensure we meet and exceed members’ and guests’ expectations.

 

Responsibilities

Predominantly working in the Dining Room, with rotational role working in all the F&B areas of the Club as requested/per rota

Receiving, ordering and serving members’ requests to the standards required

Understanding menu content, any menu changes and promotional activities

Keeping your service area clean and tidy and well prepared

Efficiently manage the proper settlement of all members’ accounts

Be able to answer members’ queries in a polite and helpful manner

 

Requirements

Previous experience in a similar role in a restaurant of a private members club or 5 star hotel

Strong communication skills with the ability to make a positive impact

The motivation to learn new knowledge and skills

Hands-on and flexible approach with a “can-do” attitude to respond to a range of work situations

A passion to deliver high standards of work paying particular attention to details

A desire to exceed expectations

 

A generous package, including benefits will be offered to the successful candidate. If you are this person, then we would love to hear from you. Apply with a cover letter and latest CV. Unfortunately, due to the high volume of applications we receive, we can only respond to successful applicants. All applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

 

Housekeeping Assistant

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 35 hours per week / 5 days per week (flexible working hours may be required)

 

Role Description

Ensure bedrooms, public areas and back of house are clean, safe, stocked and maintained. Responsible for reporting any maintenance deficiencies and handling member/guest requests or complaints. Ensure member/guest confidentiality at all times.

 

Responsibilities

General:

Report to Housekeeping office at rostered time, collect work sheet, and sign in

Prepare your work equipment

Clean assigned public areas

Ensure public areas, bedrooms, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented

Attend Housekeeping meetings as required

Clean assigned members/guests bedrooms;

Clean bedrooms by priority

Remove rubbish, dirty linen and trays

Check that all appliances are present in the room and in working order

Replace dirty linens and towels with clean items

Making of beds including moving to vacuum underneath the bed base as required

Move furniture as required to be able clean under and round

Straighten desk items, furniture, and appliances

Dust, polish, and remove marks from walls and furnishings

Clean bathrooms

Replace guest amenities and supplies in bedrooms and public area

Dust and vacuum corridor

Cleaning equipment are to be restocked, cleaned and left neatly in the designated storage area

Report to the duty housekeeper who will inform you of any other jobs that need to be completed

Hand in your worksheet. Sign your keys back in and report to the duty housekeeper before going off duty

Perform spring cleans and extra jobs as directed

Work in all areas of the Club when required (including back of house and laundry).

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures;

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in theHousekeeping function department

Assist other employees to ensure proper coverage and prompt service to members/guests (cover linen porter, evening room attendant, house porter duties when required)

Implement changes in cleaning practices and Housekeeping methods as directed

Communication with members:

Communicate with members/guests in a friendly and professional manner

Welcome and acknowledge all members/guests according to Club standards

Act on members/guests requests immediately

 

Requirements

Able to start at 0700hrs on Sundays

Able to take and follow instruction

Able to work alone and unsupervised

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending.

Fit and able to work on feet all day

Perform other reasonable job duties as requested by Managers and Supervisors

Good command of English

Be prepared to work in different areas of the Club during shift

Work flexible hours

Have proof of eligibility to work in the United Kingdom

Housekeeping Night Cleaner

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 37.5 hours per week / 5 days per week

 

Role Description

Ensure the highest standards of cleanliness and maintenance in all Public Areas, Back of House, corridors, services and storage rooms. You will provide all necessary equipment and items, which are requested by the Housekeeping Supervisors or guests.

Assists in all types of cleaning, when necessary and as requested (examples: polishing marble, shampooing carpets, maintaining hard floor)

Responsible for reporting any maintenance deficiencies

 

Responsibilities

General:

Report to Housekeeping office at rostered time, collect work sheet, sign in for a day, and pick up radio

Performs daily cleaning of assigned areas of the club, including vacuuming and dusting in high places, polishing brass. Ensure public areas, associated rooms and corridors are cleaned thoroughly to the standard required and are properly presented

Clean and maintain hard floors across the club

Responsible for shampooing of carpets

Attend Housekeeping meetings as required

Perform extra jobs as directed

Support Night team in case of evacuation of the building

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor     

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

Assist other employees to ensure proper coverage and prompt service to members/guests

Implement changes in cleaning practices and Housekeeping methods as directed

 

Requirements

Able to take and follow instructions

Able to work alone and unsupervised

Move, lift, carry objects weighing less than or equal to 20 kg without assistance. Reach overhead and below the knees, including bending

Fit and able to work on feet all day

Perform other reasonable job duties as requested by Managers and Supervisors

Good command of English

Be prepared to work in different areas of the Club during shift

Work flexible hours

Have proof of eligibility to work in the United Kingdom

 

Weekend Nights Laundry Attendant

Department: Housekeeping

Reports to: Executive Housekeeper

Hours of work: 15 hours per week / 2 nights per week - Saturday and Sunday only

                           Part-Time 

 

Role Description

To assist and support the Laundry supervisor in ensuring very high standards are maintained within the department. Responsible for the general work load in the laundry. Duties must be carried out effectively and efficiently. Working as a part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Laundry Supervisor.

 

Responsibilities

General:

Reporting to Laundry Supervisor, responsibilities and essential job functions include but are not limited to the following: 

Receive, sort and check clean and dirty linen

Operate laundry machinery

Wash, dry and press all linen, uniforms and other items according to established procedures

Fold all laundered items according to club standards and designs

Stack adequate quantities of linen in the linen storage area

Maintain the cleanliness of the laundry area and equipment

Report equipment defects and sub-standard linen to the Housekeeper

Handle and issue staff laundry and uniforms according to established procedures

Mend and sew when necessary

Assist Housekeeping department with any other requests including cleaning public areas

Follow health, safety and security procedures:

Follow all Club safety and security policies and procedures

Attend all training as requested

Report any maintenance problems, safety hazards, accidents, injuries, suspicious behaviour or occurrences to a Manager or supervisor

Maintain personal hygiene and grooming as per Staff Handbook

Maintain confidentiality of proprietary information

Ensure adherence to quality expectations and standards

Handle food safely according to the Club Food Safety policy and procedures

Attend to lost property according to Lost property procedure

Operate in a Team environment:

Support team to reach common goals. Support all co-workers and treat them with dignity and respect

Attend staff meetings and contribute to continuous improvement in the Housekeeping function department

 

General Information

Equal Opportunities & Training

The Royal Air Force Club ensures that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, social class, race, ethnic origin, religious belief, sexual orientation, disability or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

The Royal Air Force Club is proud to offer training and development courses on a regular basis, not only to improve job knowledge and understanding but also to enhance your career opportunities within the Club and later on in life elsewhere.

Customer Service Standards

The Royal Air Force Club has set service standards which allow for a consistent and top quality service to all our members. Personal flair and attributes are highly welcome from the team as every staff member is expected to bring their unique attributes toward making our members feel welcome and at home.

Awards

The Club has been ranked the 30th Best Not for Profit Organisation to work for in the UK 2018 in its very first year of entering.

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work life balance, training and development, leading to an overall employee satisfaction score. We are hugely proud of this achievement and recognition in our Centenary year and congratulations to the entire team for making the Club such a special place to work. View the full listing here.

100 Sunday Times

 

Best Company

 

Why Work at the Club?

The Club offers a friendly and caring approach that seeks to bring out the best from all individuals and a chance to develop your career in an organization passionate about developing and promoting talent from within.

Benefits

The Club is proud to offer a competitive total rewards package including a generous pension plan

Vision & Mission

Vision

To be the London Club of choice for serving and retired RAF Officers, their families and other Members

Mission

To provide high quality and affordable facilities and services in central London for Club Members, in order to preserve, promote and foster the traditions of the Royal Air Force.

Core Values

Value, respect and support each other - We believe that care comes from caring and so we provide a level of care for our colleagues that inspires by example, generates trust, respect, open and honest communication and appreciation.

Give personalised, warm and consistently exceptional service - We set the bar high for ourselves to provide the highest quality service and products that we possibly can. We consistently challenge ourselves to update and enhance the members’ experience.

Innovation, constant training and refurbishment help create an environment which our members regard as their home from home whilst respecting the historical and military associations of the Royal Air Force

Create positive, memorable experiences for every Member - We work hard to meet and exceed our members’ expectations on every visit. Listening to their needs we create memorable experiences.

Care about and give back to our local community - We recognise and appreciate our responsibility to be active participants in our local community. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.