Coronavirus (COVID-19) Update

Sunday 22nd March 2020

Last updated 27th March 2020

As a result of the latest Government recommendations, and until further notice, the Club remains open to support key workers across government departments, the emergency services and members involved in the ongoing efforts to eradicate coronavirus.

We are offering accommodation and limited facilities and services only, operating with a minimum number of staff to support these efforts and to keep the Club safe and secure. For the latest updates, visit www.rafclub.org.uk

Member Updates
All members and households with an email address on file will also receive email updates as and when the situation changes or there is news to communicate. If you have not registered an email address with the Club, please email membership@rafclub.org.uk with details and your membership number and the team will assist you in setting up an online account.

General Enquiries
Administrative staff are working remotely where possible, but may have restricted access to emails and phone.  If you have a general enquiry, please email reservations@rafclub.org.uk in the first instance. Should you have an urgent enquiry, there is a limited switchboard service on the main Club line 020 7399 1000, please leave a message with name, membership number and details, and a member of the team will respond as soon as they are able. Thank you for your understanding.

Membership Enquiries
Please note the Membership Team are working remotely at this time. Should you have an enquiry regarding your membership subscriptions for this year, have an outstanding payment to make or a have a general enquiry, please email membership@rafclub.org.uk in the first instance with your membership number and contact, and a member of the team will get back to you. If you have a membership application form to return, or written correspondence to be dealt with, please scan and email to membership@rafclub.org.uk

Reciprocal Clubs
The Royal Air Force Club is unable to accept any Reciprocal Club guests until further notice.
If you have booked a stay at a Club overseas over the coming months, please do liaise with the Club directly for information regarding cancellations.

Club Social Events
Club events have been cancelled up to the 4th May 2020 at this stage. All members booked onto an event have been contacted with refunds in progress. Future events: In order to manage the many refunds that will need to be processed after this point, if all members could please wait to be contacted by a member of the team who will be in touch regarding your booking and refund. Please rest assured that full refunds will be given on all cancelled events.

We wish all members and their families well during this extremely challenging time and look forward to welcoming you back to the Club in due course.

Miles Pooley FIH MI
Chief Executive

The Royal Air Force Club
Registered Charity 1108295
Royal Patron: Her Majesty Queen Elizabeth II

 

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